Cash Register Programming, Service & Repairs

At Premier Cash Registers Ltd, we have a team of engineers to support our products. We are Casio Main agents and have many years of experience programming and servicing not only Casio cash registers and touch screens but also cash registers from Sharp, Samsung, Sam4s, TEC, Geller and many others.

We offer free telephone support for our products during office hours (Monday to Friday 9am-5pm) and have an out-of-hours emergency line which we supply with your purchase. We will also attempt to help with cash registers not originally supplied by ourselves although a charge may be necessary.

We will make every effort to solve your problem or query over the phone. However, in the event that you require an engineer, labour is charged (when applicable) at a rate of £12.50 + vat per 15 minutes during office hours. Arrangements may be made outside these hours at our discretion but may incur a higher rate.

You can bring your equipment to our workshop in person or by courier, click here for directions.

If you require a call-out, rates are based on postcode areas and start from £35 + vat. A simple loan machine will be offered free of charge if it is necessary to take your machine back to our workshop.

Where possible, our cash registers and touch screens are supplied with a compact flash card which not only holds an automatic back-up of your program every night, but also allows you to send us your program for alteration at our offices. This removes the necessity for a call-out charge and we offer a reduced ‘in office’ programming rate of £45 + vat per hour.

Cash Register & EPOS Repair & Maintenance from £35 + vat

Maintenance Contracts

Before the expiry of the guarantee on your cash register or touch screen system, we will send you a letter offering you a maintenance contract (subject to our discretion). Sample contracts can be viewed in our ‘downloads’ section.

If you would like a maintenance contract on your equipment and it has been some time since your guarantee expired or the equipment was not originally purchased from us, we will (at our discretion) have to make an inspection of the equipment first. This will involve a call-out charge and an estimate of how much it will cost (if required) to bring the equipment up to the standard required for us to offer a maintenance contract. If the equipment was not supplied by ourselves (especially in the case of touch screens), we may require the equipment to be reprogrammed in order to offer you the level of support that we are known for.

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