Terms and Conditions

The term ‘Premier Cash Registers Ltd and Premier Retail Systems Rental Ltd’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is 43 Frenches Road, Redhill, Surrey, RH1 2HR. Our company registration numbers are 2511693 and 1989139 respectively. The term ‘you’ or ‘your’ refers to the user or viewer of our website. Any terms or conditions which are deemed to be invalid will not affect the enforceability of any other terms and conditions deemed enforceable by the applicable courts of law.

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Premier Cash Registers Ltd and Premier Retail Systems Rental Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • While every effort has been made to ensure the information provided is accurate, neither we nor any third parties provide any warranty or guarantee as to the accuracy, reliability, timeliness, performance, completeness, availability or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

These terms and conditions should be checked regularly as we may make changes to them from time to time without notice. Your continued use of our website will constitute an acceptance of any amended terms and conditions.

Copyright Notice

This website and its content is copyright of Premier Cash Registers Ltd - © Premier Cash Registers Ltd 2011. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Sales Terms and Conditions

This site does not currently have a shopping basket and checkout feature. Please contact us on 01737 773571 Monday to Friday 9am-5pm to place your order.

Please be aware of the following:

  • We only supply to businesses based in the UK. We do not ship overseas.
  • VAT is charged on all products and services at the current UK rate.
  • All products listed are subject to availability. Stocks of reconditioned equipment in particular change on a daily basis. Please contact us to check availability.
  • Rental equipment may not necessarily be new but will be of a high reconditioned standard.
  • The actual product supplied may differ in appearance and specification from the image(s) shown.
  • For each product specification we have quoted the maximum level possible. However, some functions/features may be limited or unavailable depending on the choice of other required functions/features. This is normally due to memory restrictions. Specifications are subject to change without notice and are for information purposes only. We cannot be held responsible for any change to a manufacturers’ specification.
  • All purchase prices for cash registers / touch-screens include cash drawers, programming and delivery* unless otherwise stated.
  • The prices displayed on our website represent single units unless stated. Please contact us for discounts on multiple units and system quotations.
  • All products, services and prices quoted are ‘subject to status’ and we reserve the right to refuse supply.
  • We require payment prior to the despatch of your order. We accept the following debit/credit cards – Visa, Visa Debit, Mastercard, Debit Mastercard, Maestro, UK Maestro, Electron and JCB. Not all cards will be authorised over the telephone. We also accept payment by cheque but please allow up to 10 working days for cheques to be processed and cleared.
  • Cancellations prior to despatch will incur a 10% charge to cover time and administration.
  • For full terms and conditions of our rental contracts, please refer to the appropriate document in our ‘downloads’ section.

Cabling Requirements

Where a quotation includes installation, it is the customer’s responsibility to ensure that there are sufficient power sockets available for the equipment ordered along with laid communication cable where required. A wiring diagram can be supplied on request. If necessary, we can supply communication cable at a cost of £1.50 + VAT per metre.

If an engineer arrives to an installation where there is insufficient power or cabling, an additional charge may be made and a future installation date may be necessary.

Delivery & Returns

For details on deliveries and returns, please see our 'Delivery & Returns' page.

Guarantees / Warranties

Unless otherwise stated or agreed before ordering, the following guarantee periods will apply to purchases and repairs from the invoice date:

  • New equipment is supplied with a 12 month guarantee.
  • New Orderman equipment is supplied with a 36 month manufacturers’ guarantee.
  • Reconditioned and second-hand equipment is supplied with a 6 month guarantee.
  • Repairs and parts are guaranteed for 3 months.
  • Scales and counting equipment are supplied with a manufacturers’ guarantee, details of which will be supplied with your product.

Any variation to the above will be shown on your invoice.

Guarantees do not cover wear and tear, damage caused by intent, accident, fire, liquid, mains power supply, misuse, neglect or parts and accessories not supplied by Premier Cash Registers Ltd.

Our responsibility under the guarantee ceases forthwith should the equipment be serviced, repaired or otherwise interfered with by any persons other than the manufacturer or an authorised representative of Premier Cash Registers Ltd.

In many cases, depending on location, touch-screens and other high end equipment are automatically supplied with an on-site guarantee.

All other guarantees/warranties are on a ‘return to base’ basis so please ensure you keep all original boxes and packaging.

It is the responsibility of the owner to organise the return of their equipment if a workshop repair is necessary and then to organise collection of their equipment once it has been repaired.

On the instructions of the owner, we can organise a courier to collect equipment from the owner’s premises. It is the owner’s responsibility to ensure the equipment is safely and securely packaged. All costs for the collection and subsequent return will be charged to the owner.

We will accept no responsibility or costs incurred for damage to equipment during transit.

In certain circumstances we will send a service engineer ‘free of charge’ to your premises. This will depend on the fault, type of equipment and your location.

The above information relates only to purchases and repairs. Rental equipment is fully maintained and supported for the term of the contract. For full terms and conditions of our rental contracts, please refer to the appropriate document in our ‘Downloads’ section.

Software

Software is supplied without a guarantee of compatibility with your computer. It is your responsibility to manage the software which includes taking regular back-ups. We will not be held responsible for any data corruption or loss.

We are only a re-seller of software and therefore cannot be held responsible for any faults or deficiencies with the package provided. We will, however, offer our full support to help with any issues with regard to any software bugs, etc and act as mediator between our customer and the software developer. In the event that a developer should cease support on a previous version of software, we will continue to provide operational support for as long as we are able.

Telephone support is available during office hours (Monday to Friday 9am-5pm) for software licenses that we have supplied. If it is felt that the user requires additional training, a charge may be made. They will be informed of this before proceeding. Online support is charged at £1 + VAT per minute (minimum charge £25 + VAT).

There may be a charge if a licensed package is to be transferred from the computer it was originally installed onto.

Complaints

Our major selling point is our customer service. If, for any reason, you are dissatisfied with our service, please contact us by phone, fax, email or post and we will attempt to respond to your complaint within 2 working days.

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